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Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers

📅 2006-Feb-27 ⬩ ✍️ Ashwin Nanjappa ⬩ 🏷️ book ⬩ 📚 Archive

I wrapped up reading Naked Conversations : How Blogs are Changing the Way Businesses Talk with Customers. The book is about business blogging. It's written by the popular blogger Robert Scoble and Shel Israel. In the initial chapters, the authors talk about how blogging at M$ and Sun have changed the perception of the companies in the outside world. This has been true in my case. I see a more human M$ after becoming a visitor to Channel 9. Same at Sun, where thousands of employees blog, including Jonathan Schwartz. Apple and Google come out bad in the book, both for not allowing employees to blog about work.

In the later chapters, the book takes on different kinds of people and businesses and discuss how and why blogging might help them. The book is full of anecdotes and pointers to other blogs. Though the anecdotes are interesting, there are too many of them and many are similar, so it gets boring. The book might have carried the same message in half its size.

The book has its own blog and also a list of the links referenced in the book.